Frequently Asked Questions
Question:Does this system work with 240v ?
Answer:Yes, this is AC adapter works with 100-240v.
Question:How often do you need to replace the water?
Answer:Dear customer
After the seeds sprout, you will need to ad water once in 1-2 weeks if the water is in the middle of the visual window or lower.
If you think the water is dirty, you can just replace all the water as you need.
Question:How long is the cable?
Answer:Dear customer
The cable is 1.8 meters long
Question:How do plants grow on this hydroponic planting system?
Answer:I didn't have seeds but rather small baby plants. There is space on the bottom that you fill with water and I'm able to add plant food in there. I wait until the small seedlings are ready to be put in the ground or pots right now because of the cold weather. Plus the light on this helps give them the necessary light to… see more
Question:Does the unit include seeds?
Answer:Dear Customer
Seeds are not included in this unit. We suggest you buy the seeds you need from the local market.
Question:Why does your hydroponics growing system only have one button?
Answer:
Play Video
FAFAGRASS hydroponics growing system only needs one button to grow, no complicated operations required. So everyone can grow their own home garden easily, which is our mission.
Question:What is the purpose of the water pump? I have seen hydroponic systems without pumps.
Answer:
Play Video
Dear Customer
The purpose of the water pump is to get the water moving and increase the oxygen content of the water, thus allowing the plants to grow better.
Question:Can I transplant the plants to soil after germination?
Answer:Yes,the sponge come with the machine have similar structure with soil, you can trasplant the plants to soil.
Question:How to clean this hydroponic garden?
Answer:
Play Video
This hydroponics garden is very easy to clean. You can remove the tank and clean it easily and don't forget the grow basket is also reusable.
Question:How loud the pump is,I do not hear mine,that means is not working,how I verified is working?
Answer:The pump only operates at certain time intervals, not all the time.
Question:After three weeks there is a green moss growing on the top of the pods is that ok?,should I discard the pods?
Answer:Dear Customer
The green mod is actually normal due to the rich nutrition that come from the pods and plant food. If the plants are growing normally, there is no need to discard the pods.
Question:What is the maximum plant height?
Answer:Dear Customer
The max plant height is 7.28 inches.
Question:Light flickering. Anything I can do? I have had the product 2 weeks
Answer:Check all your wired connections, if that fails, contact amazon for a replacement
Question:I got this for a birthday present. The pump does not seem to work. Any tips on what I am doing wrong?
Answer:I am very sorry to hear your problem. Our hydroponics growing system is easy to set up, so it is possible that the pump was damaged during transportation. You can ask for exchange via amazon. Again, very sorry about your problem.
Answer:Yes, this is AC adapter works with 100-240v.
Question:How often do you need to replace the water?
Answer:Dear customer
After the seeds sprout, you will need to ad water once in 1-2 weeks if the water is in the middle of the visual window or lower.
If you think the water is dirty, you can just replace all the water as you need.
Question:How long is the cable?
Answer:Dear customer
The cable is 1.8 meters long
Question:How do plants grow on this hydroponic planting system?
Answer:I didn't have seeds but rather small baby plants. There is space on the bottom that you fill with water and I'm able to add plant food in there. I wait until the small seedlings are ready to be put in the ground or pots right now because of the cold weather. Plus the light on this helps give them the necessary light to… see more
Question:Does the unit include seeds?
Answer:Dear Customer
Seeds are not included in this unit. We suggest you buy the seeds you need from the local market.
Question:Why does your hydroponics growing system only have one button?
Answer:
Play Video
FAFAGRASS hydroponics growing system only needs one button to grow, no complicated operations required. So everyone can grow their own home garden easily, which is our mission.
Question:What is the purpose of the water pump? I have seen hydroponic systems without pumps.
Answer:
Play Video
Dear Customer
The purpose of the water pump is to get the water moving and increase the oxygen content of the water, thus allowing the plants to grow better.
Question:Can I transplant the plants to soil after germination?
Answer:Yes,the sponge come with the machine have similar structure with soil, you can trasplant the plants to soil.
Question:How to clean this hydroponic garden?
Answer:
Play Video
This hydroponics garden is very easy to clean. You can remove the tank and clean it easily and don't forget the grow basket is also reusable.
Question:How loud the pump is,I do not hear mine,that means is not working,how I verified is working?
Answer:The pump only operates at certain time intervals, not all the time.
Question:After three weeks there is a green moss growing on the top of the pods is that ok?,should I discard the pods?
Answer:Dear Customer
The green mod is actually normal due to the rich nutrition that come from the pods and plant food. If the plants are growing normally, there is no need to discard the pods.
Question:What is the maximum plant height?
Answer:Dear Customer
The max plant height is 7.28 inches.
Question:Light flickering. Anything I can do? I have had the product 2 weeks
Answer:Check all your wired connections, if that fails, contact amazon for a replacement
Question:I got this for a birthday present. The pump does not seem to work. Any tips on what I am doing wrong?
Answer:I am very sorry to hear your problem. Our hydroponics growing system is easy to set up, so it is possible that the pump was damaged during transportation. You can ask for exchange via amazon. Again, very sorry about your problem.